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What equipment do I need to return?

Upon notifying us that you want to cancel service, you will receive specific instructions in writing for requirements about closing the account which may include equipment return requirements. If your apartment requires equipment to be returned, you have 10 days from the service end date to return any equipment. If equipment is not returned a $150 fee will be charged.

Here’s what you need to return: ✅

Router Image Type 1
Router Image Type 2
Power Supply Cable

Here’s what stays in your apartment: ❌

This is an Optical Network Terminal and is part of the infrastructure of the building. Do not remove this from the unit.