What can we help you with?

General

What’s the difference between 100 Mbps and 1 Gbps?

What’s the difference between a 2.4 Ghz and 5 Ghz network?

What is Fiber?

How reliable is fiber?

How do fiber optics work?

Why is my wifi slow?

Are there data caps?

Do you throttle data?

How do I sign up?

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Services

What is gigabit speed internet?

Why are gigabit speeds important?

Can I get a report of my data usage?

How fast will my wifi connection be?

Are all “fiber-like” services the same?

Why don’t you service my building or city?

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Billing

How and when will I be billed?

How do I change my card being billed?

Will my monthly bill change after the first year?

How do I change my plan or cancel my service?

I forgot to cancel my service and was charged on my renewal date.

Can I add another person to my bill?

When is my renewal date?

Can you send me a paper bill?

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Equipment

Where can I return my equipment?

How do I change my network name SSID and password?

Do I need to or can I use my own router?

Can I run a server from my home?

What equipment do I need to return?

My service location requires me to return the equipment, will Snip Internet collect the equipment for me?

My Wifi doesn’t reach my entire apartment

Ethernet vs Wi-Fi

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Troubleshooting

How to restart your router

I don’t know my wifi password.

I am getting a strict Nat type or a duplicate IP message

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