Popular topics: plan types, sign up, account management
What’s the difference between 100 Mbps and 1 Gbps?
What’s the difference between a 2.4 Ghz and 5 Ghz network?
How reliable is fiber?
How do fiber optics work?
Why is my wifi slow?
Are there data caps?
Do you throttle data?
How do I sign up?
What is gigabit speed internet?
Why are gigabit speeds important?
Can I get a report of my data usage?
How fast will my wifi connection be?
Are all “fiber-like” services the same?
Why don’t you service my building or city?
How and when will I be billed?
How do I change my card being billed?
Will my monthly bill change after the first year?
How do I change my plan or cancel my service?
I forgot to cancel my service and was charged on my renewal date.
Can I add another person to my bill?
When is my renewal date?
Can you send me a paper bill?
Where can I return my equipment?
How do I change my network name SSID and password?
Do I need to or can I use my own router?
Can I run a server from my home?
What equipment do I need to return?
My service location requires me to return the equipment, will Snip Internet collect the equipment for me?
My Wifi doesn’t reach my entire apartment
Ethernet vs Wi-Fi
How to restart your router
I don’t know my wifi password.
I am getting a strict Nat type or a duplicate IP message
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