What can we help you with?

General

What’s the difference between 100 Mbps and 1 Gbps?

What’s the difference between a 2.4 Ghz and 5 Ghz network?

What is Fiber?

How reliable is fiber?

How do fiber optics work?

Why is my wifi slow?

Are there data caps?

Do you throttle data?

How do I sign up?

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Services

What is gigabit speed internet?

Why are gigabit speeds important?

Can I get a report of my data usage?

How fast will my wifi connection be?

Are all “fiber-like” services the same?

Why don’t you service my building or city?

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Billing

How and when will I be billed?

How do I change my card being billed?

Will my monthly bill change after the first year?

How do I change my plan or cancel my service?

I forgot to cancel my service and was charged on my renewal date.

Can I add another person to my bill?

When is my renewal date?

Can you send me a paper bill?

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Equipment

Where can I return my equipment?

How do I change my network name SSID and password?

Do I need to or can I use my own router?

Can I run a server from my home?

Do I need to return anything?

My service location requires me to return the equipment, will Snip Internet collect the equipment for me?

My Wifi doesn’t reach my entire apartment

Ethernet vs Wi-Fi

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Troubleshooting

How to restart your router

I don’t know my wifi password.

I am getting a strict Nat type or a duplicate IP message

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