+ What’s the difference between 100 Mbps and 1 Gig?

100 Mbps is 100 megabits per second, 1 Gig is 10 times faster and equal to 1,000 Mbps.

+ Why does internet that’s fast matter?

Faster internet speeds are revolutionizing how and why we use the web. Imagine being able to video chat with a specialist thousands of miles away in HD, or having all your work saved instantly to the cloud without worry of your computer crashing. Faster internet means faster innovation, better communication, and limitless possibilities.

+ Are there any data caps on my internet service?

Absolutely not! We want you to make the most out of internet that’s fast as f***.

+ Can I get a report of data usage for the month?

We do not measure data usage as we want you to enjoy our service as much as you want, therefore we don’t have record of your data usage.

+ How do I change my network name (SSID) and password?
  1. Connect to your wireless network or connect via ethernet cable.
  2. From your web browser enter the IP address
  3. At the login prompt, enter the User/Password credentials found on the white label on your router.
  4. Select “Wireless” then “SSID Setup” to change the network name
  5. Select “Security” to change the password
+ Do I need to/can I use my own router?

Customer owned routers can be used if desired although not recommended. Non standard provisioning options (Public IPv4, IPv6, etc..) may not be supported without the Snip provided modem in place. Snip cannot provide support for 3rd party devices or configurations and the service is delivered 'as is'.

+ What’s the difference between the 2.4Ghz and 5Ghz networks?

We recommend using the 5Ghz network whenever available because it allows for the fastest speeds and strongest connection. The 2.4Ghz network has a longer range but is susceptible to interference from common household objects such as microwaves, wireless remotes and controllers, baby monitors etc. thus it does not provide optimal performance.


+ How and when will I be billed?

Snip accepts all major credit cards and you will be billed for service on the 5th of each month. You will receive a confirmation of payment via email.

+ How do I change my card being billed?

There is a link in each email you receive from billing which allows you to change your account information.

+ Will my monthly bill change after the first year?

Unless there is a change in your service plan, your monthly rate will not change without you being notified.

+ How and when can I cancel my service?

You can cancel anytime! Click here to submit a cancellation request.

+ Where can I return my equipment?

2401 Superior Viaduct, Cleveland, OH 44113 in the dropbox with the Snip logo outside the front door.

Wireless Troubleshooting

+ How to restart my router:
  1. Reboot the router by pressing the power button on the side twice, once to power off and once to power on.
  2. Wait 5 minutes. If the service light is not green contact support at or text “help” to (216)478-3720.
+ I don’t know my wifi password.

Contact support at or text “help” to (216)478-3720 to obtain your wifi password.

+ My internet speeds are slow.

The distance between your device and the router can cause poor connectivity. If you connect your device to the 5Ghz network the signal is stronger as long as you are close to the access point (i.e. in an apartment). If you connect your device to the 2.4Ghz network you can access it from further away but will experience interference from other devices in your home (microwave, wireless remotes, etc.). The age of your device can also affect your speeds, older devices are not capable of todays fastest speeds.

+ My device can detect the network but it can’t connect.

First, make sure you have entered the password for your network on the specific device you are using. If making sure you have entered the correct password (case sensitive) does not allow your device to connect contact support at or text “help” to (216)478-3720.

+ My signal keeps dropping.

When your signal strength is dropping in and out it is usually due to inference. Interference can be caused by many devices such as microwaves, wireless cameras, wireless remotes and controllers, etc. If you have any devices that could be interfering with your network power them down and see if the signal improves. If not, contact support at or text “help” to (216)478-3720.

+ Devices in my home are interfering with my wifi.

If you suspect 2.4Ghz devices are interfering with your wifi, create a separate SSID for your 5Ghz network and use this separate network on your computer, phone, or tablet. If this doesn't improve your connection contact support at or text “help” to (216)478-3720.

+ For any security or acceptable use questions see our policy page.